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IntroductionIntroductionThis guide explains how University of Wisconsin–Madison students, faculty, and staff can connect to and troubleshoot university-provided printers effectively. Following thes...

IntroductionIntroductionIf you need specialized software installed to support your coursework or research at the University of Wisconsin–Madison, this guide explains how to submit your installation...

IntroductionIntroductionThis guide provides step-by-step troubleshooting for common issues with monitors and peripheral devices such as keyboards and mice provided by the University of Wisconsin - ...

IntroductionIntroductionIf you encounter hardware or software issues or need assistance with IT-related support at the University of Wisconsin–Madison, this guide will help you understand how to re...

IntroductionIntroductionTo securely access University of Wisconsin–Madison resources remotely, you must use the university's Virtual Private Network (VPN). This guide provides step-by-step instruct...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...