Introduction
If you encounter hardware or software issues or need assistance with IT-related support at the University of Wisconsin–Madison, this guide will help you understand how to request support efficiently through the Division of Information Technology (DoIT) Help Desk. Our goal is to provide clear, user-centric, and supportive assistance to all university students, faculty, and staff.
How to Request IT Support
To get help with your hardware or software issues, follow these steps to contact the DoIT Help Desk:
- Email the DoIT Help Desk at
help@doit.wisc.edu
- Call the DoIT Help Desk at
608-264-4357
- Visit the DoIT Help website for additional information and online resources:
https://it.wisc.edu/help
Support Services Offered
The DoIT Help Desk offers assistance with a wide variety of IT needs, including:
- End user hardware support and troubleshooting (e.g., laptops, desktops, monitors, printers)
- Software request fulfillment and troubleshooting
- Peripheral device support
- Password reset assistance
Tips for Requesting Support
To help our support team provide prompt and effective assistance, please:
- Clearly describe the issue or request in your email or phone call
- Include relevant device information such as model and operating system
- Mention any troubleshooting steps already attempted
Additional Resources
For more details, troubleshooting guides, and frequently asked questions, please visit the DoIT Help website: https://it.wisc.edu/help. Here you can also find tutorials and announcements about IT services.
Conclusion
The University of Wisconsin–Madison's Division of Information Technology is dedicated to providing reliable, knowledgeable, and user-focused IT support. If you need help with hardware or software issues, don’t hesitate to contact the DoIT Help Desk using the methods outlined above. We are here to support your academic and professional success through efficient and clear communication.
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