IT Support Availability During University Breaks and Campus Closures

Introduction

At the University of Wisconsin–Madison, the Division of Information Technology (DoIT) remains committed to providing continuous IT support to students, faculty, and staff, even during university breaks and campus closures. This guide explains how you can request assistance for software or hardware issues when on-campus services are limited or unavailable.

How to Request IT Support During Breaks or Closures

If you encounter software or hardware problems during university breaks or campus closures, you can still obtain IT support by following these methods:

• Email the DoIT Help Desk at

  [e-mail]

• Phone support availability may be limited; please rely primarily on email for timely assistance.
• Visit the IT Help website to check current service hours and get updates: https://it.wisc.edu/help
• Take advantage of remote troubleshooting and assistance options to resolve issues without needing on-site support.

Additional Tips for Effective Support Requests

To help the IT team assist you efficiently, please provide the following information in your support request:

• A clear description of the issue you are experiencing
• Details about your device or software version, if applicable
• Any error messages or screenshots that illustrate the problem
• Steps you have already tried to fix the issue

Where to Find More Information and Support

For the latest updates, service alerts, and additional IT resources available during breaks or closures, please visit the official IT Help website for the University of Wisconsin–Madison: https://it.wisc.edu/help

If you need immediate assistance or have questions about your support request, do not hesitate to contact DoIT via the provided email or check their website for any changes in service availability.

Conclusion

The University of Wisconsin–Madison’s IT support services strive to be accessible and responsive, even when campus resources are limited. By contacting DoIT through the recommended channels and providing detailed information, you can receive timely help with your software and hardware issues during university breaks and closures.