Troubleshooting Common Issues with University Monitors and Peripheral Devices

Introduction

Introduction

This guide provides step-by-step troubleshooting for common issues with monitors and peripheral devices such as keyboards and mice provided by the University of Wisconsin - Madison. Following these instructions can help resolve hardware problems effectively and get you back to work quickly.

Basic Troubleshooting Steps

If you encounter issues with university-provided monitors or peripherals, begin by checking the physical connections and performing simple resets. These quick steps often resolve common problems.

• Ensure all cables (power, video, USB) are securely and correctly plugged into the devices and computer.
• Restart your computer to clear temporary glitches that might affect device recognition or display.
• For wireless keyboards or mice, replace or recharge batteries as needed.
• Try different USB ports on your computer to rule out a faulty port.

Monitor-Specific Checks

If the issue is with a monitor, try the following steps:

1. Verify that the monitor is powered on and the power indicator light is lit.
2. Check display settings on your computer to ensure the monitor is detected and configured correctly.
3. If possible, connect the monitor to a different computer to see if the issue persists, which can help identify whether the monitor or computer is at fault.

Keyboard and Mouse Tips

If you experience problems with your keyboard or mouse, try these solutions:

• Test the keyboard/mouse on another computer if possible.
• Clean the device to remove dust or debris that might interfere with proper functioning.
• Ensure any required drivers or software are installed or updated.

Contacting IT Support

If these troubleshooting steps do not resolve your issue, please contact the Division of Information Technology (DoIT) Help Desk for further assistance:

• Email: [e-mail]
• Phone: [phone]
• Online resources and additional troubleshooting tips: https://it.wisc.edu/help

Additional Tips for Efficient Device Use

For optimal performance and longevity of your monitors and peripherals:

• Keep devices clean and free of dust.
• Avoid excessive bending or tugging on cables.
• Regularly update your computer’s operating system and device drivers.

Conclusion

Following this guide should help you troubleshoot and resolve common issues with university-provided monitors and peripheral devices. For unresolved or more complex problems, the DoIT Help Desk team is ready to provide expert, user-centric support.