Troubleshooting Slow or Freezing University-Provided Laptops

Introduction

Introduction

If your university-provided laptop is running slowly or freezing, this guide will help you perform initial troubleshooting to improve your device's performance. Following these steps can resolve common issues and keep your laptop running smoothly.

Initial Steps to Improve Laptop Performance

Start by closing unnecessary programs and browser tabs to free up system resources. Then, restart your laptop to clear temporary files and refresh system memory.

Next, check for software updates to ensure your system has the latest patches and drivers. Visit the University of Wisconsin IT support page at https://it.wisc.edu/help to download and install any available updates.

Run a virus scan if antivirus software is installed to detect and remove malware that might be affecting performance.

Backing Up Your Data

If the laptop continues to run slowly or freeze, back up your important files to avoid data loss. Use external storage or cloud services recommended by the university.

Contacting IT Support

If performance issues persist after completing the above steps, contact the Division of Information Technology (DoIT) Help Desk for further assistance and diagnosis.

• Email: [e-mail]
• Phone: [phone]

Additional Resources

For more detailed troubleshooting instructions and tips, visit the University of Wisconsin IT help website at https://it.wisc.edu/help.

Conclusion

By following these steps, you can often resolve slow or freezing laptop issues quickly and efficiently. Remember, Z3n Tests is here to provide user-centric, reliable, and supportive technical assistance whenever you need it.